Senior Vice President, Marketing
Big Lots Stores · NASDAQ: BIG, formerly · Fortune #447
$6B mass discount retailer, 1,450+ stores and ecommerce. Vice President, Marketing from July 2019, promoted to Senior Vice President, Marketing in April 2020. Led a 60-person organization and a $100M budget across brand, analytics, creative, media, ecommerce UX and analytics, PR, CRM and loyalty, accountable for proving an incremental return on marketing spend. Raised marketing from the second lowest employee engagement score in the company to the highest of any function. On the CEO Executive Leadership Team; presented to the full Board quarterly.
- Grew sales per Rewards member from $204 to $256, up 25%, through 8% more transactions and a 17% bigger basket, by shifting website and paid-search priority from heavy pantry and consumables toward bigger-ticket furniture and mattresses, seasonal and home decor.
- Lifted Rewards enrollee annual spend from $118 to $163, up 38%, measured through independent bank card data against a prior-year benchmark of the same customers.
- Lifted brand consideration 15.3% to 21.0%, up 5.7 points against a 1.2-point national benchmark (YouGov), in an integrated campaign test that drove a 2% incremental transaction lift across test stores (APT).
- Cut $30M of print circulars, a third of working media, after two APT tests set print at $2.50 iROAS, and redeployed it into digital segments returning $7 or better versus control.
- Doubled blended incremental return on ad spend from about $4 to about $8 over two years through the shift to digital, deeper personalization, identity resolution and sharper audience targeting such as new movers.
- Grew ecommerce orders per site visit 14% on a flat budget.
- Delivered 27% new-to-file customers from a military and veteran acquisition program built on a 20M-household addressable audience.
- Launched the integrated MarTech stack, adding identity resolution to move a mass promotional business to segment-level targeting.
- Brought product and lifestyle photography in-house, giving back $3M a year to the company's bottom line.
- Contributed to growing the active Rewards base from 17M to 22M members across three years.